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FAQ FAQ (Frequently Asked Questions)


Q: Do I need a prescription to order?

A: Depending on the medication ordered and the country where it will be shipped, No prescription is required. As part of our order process we will ask you some pertinent medical questions in our order form. Our staff physician will review all orders and approve those who meet guidelines relative to medication ordered. If your order is not approved for any reason, you will be notified and your payment will not be charged.

Please note that for some countries such as USA and Canada, a valid Doctors prescription may be required to be sent to us if the medication is not an over the counter product.


Q: What are your guarantees?

A: We guarantee your complete satisfaction with our service from start to finish. If for any reason you are dissatisfied at any point, simply contact us. We will work to resolve your concerns to your satisfaction or else we will refund your order in full.


Q: Is the site secure?

A: Yes, we use SSL encryption on our order pages to protect your private information. We hold your personal information in the strictest confidence and will never give it to any 3rd party.


Q: Is the medication you sell legit and safe?

A: Absolutely, we only supply name brand and quality assured generics manufactured by established and fully licensed and approved laboratories. All products ordered on this site are acquired through fully licensed and registered pharmacies. All products are handled and packaged according to strict international quality assurance guidelines with valid expiration dates. If for any reason you are dissatisfied with a product we ship you, simply contact us and we will work to resolve the issue by either sending a new shipment or refunding your payment.


Q: How long will it take to receive my order?

A: Received orders from our site are typically reviewed and approved for dispatch within 2 business days. Shipping times vary by country and times of the year, though average delivery times are generally within 5-8 business days for Express (EMS) orders and 10-17 business days for Registered (Priority) shipped orders.